{"id":1867,"date":"2023-01-25T15:00:25","date_gmt":"2023-01-25T14:00:25","guid":{"rendered":"https:\/\/www.istarskiprsut.com\/complaints-and-returns\/"},"modified":"2023-01-27T16:49:03","modified_gmt":"2023-01-27T15:49:03","slug":"complaints-and-returns","status":"publish","type":"page","link":"https:\/\/www.istarskiprsut.com\/en\/complaints-and-returns\/","title":{"rendered":"Complaints and returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1867\" class=\"elementor elementor-1867 elementor-1745\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0aa0c5c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0aa0c5c\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a568b62\" data-id=\"a568b62\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f509617 elementor-widget elementor-widget-heading\" data-id=\"f509617\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints and returns<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-faaa373 elementor-widget elementor-widget-image\" data-id=\"faaa373\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"250\" height=\"27\" src=\"https:\/\/www.istarskiprsut.com\/wp-content\/uploads\/2018\/09\/frill-free-img.png\" class=\"attachment-large size-large wp-image-1173\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6542ce elementor-widget elementor-widget-text-editor\" data-id=\"c6542ce\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Prosciutto Producer and Stancija Bursic &#8211; Istria<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-529f7c3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"529f7c3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a99c20b\" data-id=\"a99c20b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-06b7893 elementor-widget elementor-widget-text-editor\" data-id=\"06b7893\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Uvjeti reklamacija i povrata proizvoda odnose se na kupnju u online trgovini internetske stranice na domeni istarskiprsut.com u vlasni\u0161tvu Pr\u0161utarne i stancije Bur\u0161i\u0107 sa sjedi\u0161tem u Fa\u017eanska cesta 25, 52215 Vodnjan.<\/p>\n<p>Kori\u0161tenjem ovih internetskih stranica i izvr\u0161enjem narud\u017ebe u online trgovini na istarskiprsut.com korisnik potvr\u0111uje da je upoznat i suglasan s Op\u0107im uvjetima poslovanja. Na uvjete poslovanja primjenjuje se Zakon o za\u0161titi potro\u0161a\u010da (N.N.41\/14, 110\/15). <\/p>\n<h2>Complaints<\/h2>\n<p>Kupac ima pravo izvr\u0161iti reklamaciju i zatra\u017eiti povrat uplate u slu\u010dajevima kada je isporu\u010dena roba koja nije naru\u010dena, kad je isporu\u010dena roba kojoj je istekao rok trajanja te kada roba ima gre\u0161ku ili o\u0161te\u0107enja koja nisu nastala u transportu.<\/p>\n<p>Kad Kupac ustanovi da je dobio(la) neispravnu ili o\u0161te\u0107enu robu kojom nije zadovoljan(a), potrebno je kontaktirati Prodavatelja i slijediti sljede\u0107e korake.<\/p>\n<p>Kupac treba Prodavatelju poslati sve potrebne informacije o naru\u010denom proizvodu: ime i prezime Kupca, broj narud\u017ebe, datum pla\u0107anja i sadr\u017eaj narud\u017ebe, te opisati reklamaciju. Informacije treba poslati elektroni\u010dki na adresu stancijabursic@gmail.com ili ih javiti telefonom na 098 997 2999. <\/p>\n<p>Prodavatelj \u0107e bez odga\u0111anja Kupcu poslati potvrdu primitka reklamacije i ponuditi mu odgovaraju\u0107e opcije: mo\u017ee li se roba zamijeniti za novu ili se za robu mo\u017ee dobiti povrat novca.<\/p>\n<p>Ukoliko je reklamacija opravdana i nije uzrokovana rukovanjem robe od strane Kupca, a roba se mo\u017ee zamijeniti za novi ili se za robu mo\u017ee vratiti novac, Prodavatelj \u0107e Kupcu unaprijed osigurati novac za tro\u0161ak vra\u0107anja robe.<\/p>\n<p>Nakon primitka reklamirane robe, Prodavatelj \u0107e Kupcu poslati obavijest o povratu novaca ili dostavi zamjenske robe. Povrat novca \/ dostava zamjenskog cvije\u0107a bit \u0107e napravljeni u roku od 2-3 dana, najkasnije 15 dana nakon primitka reklamiranog cvije\u0107a. Ukoliko ovaj uvjet nije ostvaren, Kupac mo\u017ee kontaktirati Pr\u0161utarnu i stanciju Bur\u0161i\u0107 na telefonski broj 098 997 2999 ili na e-mail adresu stancijabursic@gmail.com.  <\/p>\n<p>Ako su naru\u010deni proizvodi o\u0161te\u0107eni u transportu \/ tijekom dostave narud\u017ebe, o\u0161te\u0107enja bi trebala biti vidljiva pri preuzimanju naru\u010denih proizvoda pa se Kupci mole da takve narud\u017ebe ne preuzimaju. Prodavatelj \u0107e u tom slu\u010daju kontaktirati Kupca radi nala\u017eenja odgovaraju\u0107eg rje\u0161enja. Pr\u0161utarna i stancija Bur\u0161i\u0107 vodi brigu o svojim kupcima i vjeruje da \u0107e se reklamacija rije\u0161iti na obostrano zadovoljstvo.  <\/p>\n<h2>Product return<\/h2>\n<p>Prije samog sklapanja Ugovora o prodaji, korisnik mo\u017ee pregledati Op\u0107e uvjete poslovanja i Uvjete kupnje na internetskoj stranici istarskiprsut.com a koji se, me\u0111u ostalim, temelje i na \u010dlanku 57. st. 1. Zakona o za\u0161titi potro\u0161a\u010da (Narodne novine, br. 41\/2014), te obavijest o pravu korisnika na jednostrani raskid Ugovora s obrascem za jednostrani raskid Ugovora iz \u010dlanka 61. st. 1. i 2. Zakona o za\u0161titi potro\u0161a\u010da.     <\/p>\n<p>Sukladno \u010dlanku 77, stavak 1. Zakona o za\u0161titi potro\u0161a\u010da, korisnik mo\u017ee jednostrano raskinuti Ugovor o prodaji u roku od 14 (\u010detrnaest) dana od primitka naru\u010denih proizvoda, bez navo\u0111enja razloga. <\/p>\n<p>Kupac nema pravo na jednostrani raskid Ugovora ako mu je usluga u potpunosti ispunjena, a ispunjenje je zapo\u010delo uz njegov izri\u010dit prethodni pristanak i njegovu potvrdu da je upoznat s \u010dinjenicom da \u0107e izgubiti pravo na jednostrani raskid Ugovora ako mu usluga bude potpuno ispunjena.<\/p>\n<p>Sukladno \u010dlanku 77., stavak 5. Zakona o za\u0161titi potro\u0161a\u010da, korisnik je odgovoran za svako umanjenje vrijednosti robe koje je rezultat rukovanja robom, osim onog koje je bilo potrebno za utvr\u0111ivanje prirode, obilje\u017eja i funkcionalnosti robe. <\/p>\n<p>Vra\u0107eni proizvod mora biti u originalnom pakiranju i s deklaracijom, pripadaju\u0107im sadr\u017eajem i ra\u010dunom te ostalim prate\u0107im dokumentima. Pr\u0161utarna i stancija Bur\u0161i\u0107 utvr\u0111uje uvjete povrata tj. postotke umanjenja iznosa povrata kupcu uslijed umanjenja vrijednosti proizvoda. Kupac snosi tro\u0161ak povrata robe.   <\/p>\n<p>Prodavatelj odgovara za materijalne nedostatke koje je proizvod imao u trenutku prijelaza rizika na Kupca (trenutak predaje proizvoda) i za one materijalne nedostatke koji su se pojavili nakon prijelaza rizika na Kupca ako su posljedica uzroka koji je postojao prije toga.<\/p>\n<p>Prodavatelj odgovara za materijalne nedostatke proizvoda koji se poka\u017eu u roku od dvije godine od predaje proizvoda. Za nedostatke koji se poka\u017eu nakon proteka roka od dvije godine od predaje proizvoda Prodavatelj odgovara ako mu je taj nedostatak bio poznat ili mu nije mogao ostati nepoznat. <\/p>\n<p>Prodavatelj ne odgovara za nedostatke koji su u trenutku sklapanja Ugovora o prodaji bili poznati Kupcu ili mu nisu mogli ostati nepoznati. Smatra se da Kupcu nisu mogli ostati nepoznati oni nedostaci koje bi bri\u017eljiva osoba s prosje\u010dnim znanjem i iskustvom osobe istog zanimanja i struke kao Kupac mogla lako uo\u010diti pri uobi\u010dajenom pregledu stvari. Ova odredba ne primjenjuje se na Ugovore o prodaji koje osoba kao Kupac sklapa izvan svoje gospodarske ili profesionalne djelatnosti s fizi\u010dkom ili pravnom osobom koja kao Prodavatelj djeluje u okviru svoje gospodarske ili profesionalne djelatnosti (potro\u0161a\u010dki ugovor). Prodavatelj odgovara i za nedostatke koje je Kupac mogao lako opaziti, ako je Prodavatelj izjavio da proizvod nema nikakve nedostatke ili da proizvod ima odre\u0111ena svojstva ili odlike.   <\/p>\n<p>Kupac koji kod naru\u010denih i primljenih proizvoda primjeti vidljive nedostatke, du\u017ean je o tome obavijestiti Prodavatelja u roku od dva mjeseca od dana kad je otkrio nedostatak. Kupac ima isti rok za obavijest Prodavatelju i kad kod proizvoda otkrije nedostatak koji se nije mogao otkriti uobi\u010dajenim pregledom prilikom preuzimanja stvari. <\/p>\n<p>Prodavatelj ne odgovara za nedostatke koji se poka\u017eu nakon \u0161to proteknu dvije godine od dostave kupljenog proizvoda.<\/p>\n<p>Materijalni nedostatak postoji:<\/p>\n<p>&#8211; ako proizvod nema potrebna svojstva za svoju redovitu uporabu ili promet,<br \/>&#8211; ako proizvod nema potrebna svojstva za posebnu uporabu za koju je Kupac nabavlja, a koja je bila poznata Prodavatelju ili mu je morala biti poznata,<br \/>&#8211; ako proizvod nema svojstva i odlike koje su izrijekom ili pre\u0161utno ugovorene, odnosno propisane,<br \/>&#8211; kad je Prodavatelj prodao proizvod koja nije jednaka uzorku ili modelu, osim ako su uzorak ili model pokazani samo radi obavijesti,<br \/>&#8211; ako proizvod nema svojstva koja ina\u010de postoje kod drugih proizvoda iste vrste i koja je Kupac mogao opravdano o\u010dekivati prema naravi stvari, posebno uzimaju\u0107i u obzir javne izjave Prodavatelja, proizvo\u0111a\u010da i njihovih predstavnika o svojstvima proizvoda (reklame, ozna\u010davanje stvari i dr.); me\u0111utim, ako je Kupac na temelju izjava proizvo\u0111a\u010da ili njegova predstavnika o\u010dekivao postojanje odre\u0111enih svojstava proizvoda, nedostatak se ne uzima u obzir ako Prodavatelj nije znao niti morao znati za te izjave, ili su te izjave bile opovrgnute do trenutka sklapanja ugovora ili one nisu utjecale na odluku Kupca da sklopi ugovor,<br \/>&#8211; ako je proizvod nepravilno montiran pod uvjetom da je usluga monta\u017ee uklju\u010dena u ispunjenje ugovora o prodaji,<br \/>&#8211; ako je nepravilna monta\u017ea posljedica nedostataka u uputama za monta\u017eu.<\/p>\n<p>Sukladno Zakonu o za\u0161titi potro\u0161a\u010da, Kupac ima pravo jednostrano raskinuti Ugovor o prodaji, bez navo\u0111enja razloga, u roku od 14 (\u010detrnaest) dana od dana dostave proizvoda kupljenih putem online trgovine na internetskoj stranici istarskiprsut.com. Detaljne informacije o ovom raskidu Ugovora pogledajte pod Uvjetima kupnje  &gt;&gt;<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints and returns Prosciutto Producer and Stancija Bursic &#8211; Istria Uvjeti reklamacija i povrata proizvoda odnose se na kupnju u online trgovini internetske stranice na domeni istarskiprsut.com u vlasni\u0161tvu Pr\u0161utarne i stancije Bur\u0161i\u0107 sa sjedi\u0161tem u Fa\u017eanska cesta 25, 52215 Vodnjan. Kori\u0161tenjem ovih internetskih stranica i izvr\u0161enjem narud\u017ebe u online trgovini na istarskiprsut.com korisnik potvr\u0111uje [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1867","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - 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